Last updated on 12th Jan, 2024.
Last updated on 12th Jan, 2024.
Kids: Remember to be smart and safe online! Never give someone your information without first asking your parent/guardian if it is OK. Don’t give anyone your photo, or tell anyone your name, email, home address, telephone, your school or any other information about you that they could use to contact you either online or in the real world.
If you want to enter one of our competitions, make sure you ask permission from your parent/guardian before you enter.
Parents: We are committed to the safety and privacy of the children who use our Services. We encourage parents/guardians to actively monitor their children’s online activities. See more information below about children’s privacy and our Child Safe Apps.
We receive and store any information you give to us, such as when you:
We receive and store certain types of information automatically when you interact with us, such as:
Sometimes we collect information about you from third parties, such as Apple, Amazon, Facebook, or Google. We collect this information so that we can deliver Services you have requested. We collect this information:
Enjoyable games are a complex business. We work with vendors and partners who give us the technical abilities that let you play and enjoy our games, and to run the business that supports those games.
We use personal data to provide customer support, to improve our games, and to develop new games. We use personal data for playtesting as well as customer and market insight.
We use personal data to provide advertisements to you, both in our games and via related platforms. Sometimes we use personal data to deliver ads based on your interests.
We use personal data to market our games to you such as by email, social media, push-notifications and other methods.
We perform analytics on personal data we hold for business analysis and operations, business intelligence, product development and improvement, personalizing content, providing advertising, and making recommendations.
We share your advertising ID with our advertising partners. We may also share demographic information about you, and your likes and interests, to allow our partners to provide more relevant advertising to you.
We may share your personal data with our analytics & attribution partners. This allows us to better understand our customer base and improve product development and revenues. Our analytics & attribution partners may combine the personal data we provide to them with information about you from other companies, to create richer more meaningful data sets.
We provide your personal data to partners who assist us run our business, such as hosting providers, platforms, and payment processors. We also work with certain partners, such as other game developers and advertising partners, and information collected from you may be shared through these partnerships.
We may disclose the personal information we hold about you in the following circumstances:
Child Safe Apps
If your Dragontale game is labelled a Child Safe App, it was built with child safety as a priority. Our Child Safe Apps have no advertising, no data collection, no in-app purchases and no links to external sites or apps.
We do not knowingly contact or collect information from children under 13 without the permission of their parent/guardians. If you believe that we have inadvertently collected such information, please contact us so we can promptly obtain parental/guardian consent or delete the information.
Dragontale games included in the Apple Arcade contain no advertising, no in-app purchases.
Game progress and save information is collected and stored by Apple on iCloud. You may optout by switching of iCloud data storage in the Apple settings page for our game.
If you opt into use Apple Game Center, your scores and achievements will be collected and stored by Apple. We do not have access to this information. You can switch off Game Center at any time by signing out of Game Center in the settings menu of your device.
We encourage you to be careful about the protection of your own personal information when using third party services such as social media platforms.
We also work with certain business partners, such as other game developers and advertising partners, and information collected from you may be shared through these partnerships.
Some of our business partners are outside EU. Below is a list of some, but not all, business partners that we actively share user information and site usage data with (this list is subject to change):
Sometimes we will use your information to tell you about our Services and our news, such as new games we are launching, events we are running, or merchandise we sell. You can opt-out if you don’t want to receive this information.
Some of our games offer in-app purchases. Examples of in-app purchases are items you can purchase (for real or in-game currency) or other additional features. If you don’t want to make in-app purchases, don’t use these paid-for options and consider disabling in-app purchases on your device.
Understanding our players is fundamental to creating a fun game that our fans want to play. An advertising ID is a unique ID which gives users better controls and provides developers with a simple, standard system to continue to monetize their apps and ensure customers and given advertising for products and services which match their interests. You can reset your ID at any time via the settings on your mobile device. Collecting your advertising ID helps us understand what your interests are and how we can tailor your experience to match.
You may reset your device’s Advertising Identifier, which will result in your device being disassociated from ad targeting profiles based on the Advertising Identifier in effect prior to reset. You can do this by clicking on Settings -> Privacy -> Advertising -> Reset Advertising Identifier.
You can reset your advertising ID by clicking the menu icon to display the apps list, then find and select the Google Settings icon, then find and select “Ads” and selecting “Reset advertising ID”.
Ways to opt-out of our Services:
If you need help opting-out please contact us at firstname.lastname@example.org
We store information on servers in Belgium, United States and Germany.
Dragontale uses a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Retention policies vary by the type of information and the lifecycle of the related game. We try to delete or deidentify data when we no longer require it.
We make reasonable efforts to keep personal information and platform data up to date, including data that has been modified or deleted.
You may request access to your personal information and platform data at any time by sending a written request to our Privacy Officer by emailing email@example.com.
If your information changes, let us know so that we can update our records. If you would like us to de-activate your records that we hold, please tell us. Once de-activated your data will not be accessible. Please note data deletion requests can take up to 30 days for residents of the EEA (European Economic Area).
If you have any concerns or complaints about your privacy please contact us by:
Our Privacy Officer will respond to your complaint within a reasonable time after we receive it, provided you supply return contact details. If you do not provide return contact details, we will be unable to respond to your complaint, although we will consider its content.
Advertising ID A unique ID that is generated for your device to track activity by advertising companies to improve their service in game. This is also known as Interest Based Advertising. You may be able to opt-out of this feature on some platforms. You may also be able to reset your advertising ID on your device.
Analytics Interpretation and interpolation of unidentified data to predict and isolate trends relating to game play and app use.
Child Safe App 100!Blocky
In-app purchase An in-game system that allows exchanging real money for virtual goods or in-game currency.
IP Address (Internet Protocol Address) A unique string of numbers separated by full stops or commas that identifies each computer using the Internet Protocol to communicate over a network. These numbers are usually assigned in geographic blocks.
Dragontale (“us”) Dragontale OU its assignees, licensees, successors in title and subsidiaries.
Services Services offered by us and includes our games, websites and related services.
Storefront An online business presence for sales. We work with Apple’s App Store, Google Play and Amazon Appstore storefronts as our primary storefronts for sales but our games are also available on Windows Store, Xbox Marketplace and many others.
Terms of Service Rules and conduct standards that are defined that one must comply with to use the service.
Third party services Services provided by a provider that is not owned or controlled by Dragontale.
We want to encourage and facilitate exciting, open and honest discussions in a safe and comfortable online environment. To make this an enjoyable and respectful forum, we will review all comments and we reserve the right to remove comments, at our discretion, where we feel that they are inappropriate or offensive or do not comply with our House Rules or Facebook’s Terms.
If you wish to contribute to the vibrant conversations through our page there are some simple but important rules set out below. We ask that you consider these when you visit us and please comment or post responsibly: